hungry minds facebook
Industries → Financial & Insurance

Financial and insurance services

We design learning for the stuff that matters – risk, compliance, claims, systems, service, and people capability. Programs that make complex topics clear, help teams work smarter, and support delivery at scale.

We design learning for the stuff that matters – risk, compliance, claims, systems, service, and people capability. Programs that make complex topics clear, help teams work smarter, and support delivery at scale.We know this space, and we know what works. From frontline to leadership, we build learning that gets picked up, used, and remembered.We've worked with banks, insurers, claims agencies and government bodies to:Turn technical content into useful, everyday learningBuild onboarding that works across roles, systems and service modelsDesign compliance training that people pay attention toRoll out capability programs for leaders, assessors and advisorsSupport customer-facing teams with service, sales and comms skillsTrain up internal teams to keep content fresh and usableDeliver learning in their platform, or help set one up that fits

Recent projects

RECENT PROJECTS

We've worked with banks, insurers, claims agencies and finance teams to design learning that supports performance, meets standards and fits into the real workday.Projects have included:Digital onboarding for risk, claims, lending and service rolesMicrolearning to support systems rollouts and service consistencyLeadership and coaching programs across levels and functionsPeople management training for technical specialists stepping into new rolesClaims and assessment training for regulated environmentsPrivacy, code of practice and complaints handling modulesProcess training for new systems and workflowsFinancial literacy content tailored for customer-facing teamsBullying prevention, safe work, and return to work coordinationLearning needs analysis and capability uplift strategyEverything we design is built for flexibility, clarity and delivery at scale.

Clients

FINANCIAL AND INSURANCE CLIENTS

Word on the street
Engaging, beautifully designed, and delivered with care—Hungry Minds exceeded expectations.
Energy Australia
Byron Kwong
Safety, Wellbeing and Injury Management Leader · Energy Australia

FAQS

We don't do cookie-cutter click-throughs. Our eLearning is alive – built with story-led scenarios, polished visuals, and interactive challenges that make people think. More importantly, it gives learners the insights, skills, and tools to actually change behaviour, not just finish a module and forget it.

We design learning across the finance and insurance landscape – claims, lending, underwriting, customer service, leadership, compliance, risk, and financial literacy. Our programs are tailored to real roles and built for teams in banks, insurers, credit unions, and financial service providers.

Yes. We work closely with your subject matter experts to capture the detail that matters, then translate it into learning that's relevant and usable. We focus on how learners apply the content in their role—so they leave knowing how to use it, not simply recall it.

Yes. We take dense content – policies, legislation, frameworks – and turn it into structured, scenario-based learning that people can apply on the job. We focus on clarity, relevance and real-world use.

We do. We can build onboarding for claims, lending, service and operational roles. Our onboarding programs balance essential knowledge with practical tasks, supported by tools learners can refer back to once they're on the job.

Yes. We often co-design with internal teams. We hand over editable files in tools like Rise 360, Storyline 360 or Chameleon Creator, and provide training so your team can update, manage and reuse the content over time.

We design learning for digital, virtual and blended delivery. Content can be delivered via SCORM, xAPI or other LMS-ready formats. We can also support LMS setup, testing and rollout.

Yes. We've supported teams through system upgrades and new workflows using step-by-step learning, microlearning, walkthroughs and job aids, so people can learn in context and apply it straight away.

We've delivered programs across risk, compliance, systems and service – designed to work for teams juggling volume, regulation and change all at once. We know what works. We use adult learning strategies that get results – scenario-based learning, clear structure and practical tools people can use from day one.

Learning Pick 'n Mix

LEARNING PICK ‘N MIX

We've got all the ingredients to make your learning program deliciously effective.

eLearningBlended learningAnimationsGraphics and infographicsSession plans, workshops & presentationsTraining videosLearning campaignsLearning management systems (LMS)StrategyMicrocredentials and certificationsSoftware simulationsPodcastsJob aids and quick reference guidesAQTF Accredited trainingCompliance trainingVirtual and augmented reality